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Guidance on building better digital services in government
Use thoughtful exploration and learning to support continuous, strategic decision-making
69 posts
An introduction to usability testing, why it’s important, and how to talk about things that aren’t required to do a usability test — via 18F
Journey maps are a visual representation of a customer’s end to end journey with your product or service. They are a powerful tool for exploring key interactions and experiences with your organization, programs, and/or services. Journey maps describe a customer’s entire journey, even the parts that occur before and after contact with your organization. They
Building off the great discussion started around Customer Experience, we’re looking at the difference between User Acceptance Testing and Usability Testing.
If you plan for accessibility when creating and posting media, you can create a rich, interactive community where users can get important government information from your agency’s official website or blog and dialogue with government.
Digital.gov
An official website of the U.S. General Services Administration
