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Guidance on building better digital services in government
Use thoughtful exploration and learning to support continuous, strategic decision-making
59 posts
During the 2022 Plain Language Summit, Stephanie Morrison from the Department of Health and Human Services provided five tips for managing reviewers when asking for feedback.
Learn more about the User Experience Summit submission process, and submit your presentations for consideration!
Learn how we used GitHub to conduct a card sort and tree testing to improve the information architecture for onrr.gov.
A summary of Cynthia Baur’s keynote at the 2021 Plain Language Summit.
An overview of the presentation by Danielle Nagele of NOAA at the 2021 Plain Language Summit. Learn how she and her team used feedback to decrease confusion and increase impact.
For our September call, we focused on the future of the U.S. Web Design System (USWDS): Where does the design system go from USWDS 2.0? What did we learn from our 1.0 and 2.0 releases? Read key points and takeaways from this month’s presentation.
Learn about the U.S. Geological Survey’s Usability Collaboration Area in this short interview with the group’s organizer.
How co-production methods increase the usefulness of scientific results, products, and tools
The article will go over some best practices of implementing A/B testing on your emails.
What’s Next for the U.S. Web Design System—In 2020, we brought together researchers, designers, engineers, and policymakers to conduct research across dozens of federal agencies to help support emergency response efforts related to the COVID-19 pandemic. Today we released a new and exciting report and strategy that outlines what’s next for the design system and our community. — via U.S. Web Design System
How login.gov incorporated human centered design and continuous discovery into their product development process to improve the user experience.
Digital.gov
An official website of the U.S. General Services Administration
