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Guidance on building better digital services in government
Use thoughtful exploration and learning to support continuous, strategic decision-making
69 posts
The article will go over some best practices of implementing A/B testing on your emails.
What’s Next for the U.S. Web Design System—In 2020, we brought together researchers, designers, engineers, and policymakers to conduct research across dozens of federal agencies to help support emergency response efforts related to the COVID-19 pandemic. Today we released a new and exciting report and strategy that outlines what’s next for the design system and our community. — via U.S. Web Design System
How login.gov incorporated human centered design and continuous discovery into their product development process to improve the user experience.
A Dashboard for Privacy Offices—Through work funded by 10x, a team from 18F investigated how technology can help busy privacy offices manage your PII, and make their work more accessible and understandable for the public. — via 18F
Two Presidential Innovation Fellows share how we can build digital services quickly without compromising quality for the public in times of crisis.
Presidential Innovation Fellows believe that representation, communication, and data fuel a strong product launch. Here’s how we put them to work at the National Institutes of Health.
GSA’s customer experience team has released a federal buying guide to aid agencies with buying CX Services.
We’re looking for speakers to share their experiences as UX practitioners in government.
The 10x Federal Grant Reporting project team at GSA is investigating opportunities to make the grant reporting process more efficient.
This week, the Office of Information and Regulatory Affairs (OIRA), clarified the process for information collections associated with the Paperwork Reduction Act (PRA). These changes include an easy to understand chart that lays out the steps for this sometimes hard to understand process, and are a direct result of the feedback they’ve been getting from the community. — via The Guide to the Paperwork Reduction Act
Are you working on an IT centralization project? Here is why taking the time to prioritize users is important and will result in services that work better for the people you serve. — via 18F
Digital.gov
An official website of the U.S. General Services Administration
