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Guidance on building better digital services in government
Measure and plan your site performance with analytics best practices and tools.
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Improve customer experience by turning your website analytics upside down to track the numbers for pages you DON’T want visitors to see.
Join USA.gov as we slowly uncover a conspiracy to scam Americans using fake government websites… and then try to foil the caper!
This week, we’re exploring what it means to measure performance, and we’re taking a look at how listening to customers is the best way to continuously improve websites and digital services.
Giving Users the Information They Crave: Data and Analytics Tips From USAGov en Español—User data guides what we do at USAGov. Without it, we wouldn’t know what government questions people are searching for. And we wouldn’t know how to design our content to make it easier for people to find and understand the answers. — via USA.gov
This week, we’re exploring what it means to listen, and we’re taking a look at ways to use feedback to drive continuous improvement.
This week, we’re providing a few tips for tidying up redundant, outdated, and trivial content.
We spoke to Ammie Farraj Feijoo, GSA’s 21st Century IDEA implementation lead, to get the rundown on what’s been accomplished and what’s on deck for 2020.
The USA.gov’s team launched a new analytics dashboard that shows the top pages and topics that are trending on USA.gov and USA.gov/espanol. This gives agencies a better window into the information the public needs most so they can prioritize that information and make it more accessible to their users. — via USA.gov
Digital.gov
An official website of the U.S. General Services Administration
