Timeless top 10 best practices for great government websites
While the field of federal web management continues to evolve, the core best practices have remained essentially unchanged for two decades.
Rachel Flagg
U.S. General Services Administration
Latest content by Rachel Flagg
An introduction to privacy
Introductory guidance on implementing privacy protections for users of federal websites.
An introduction to analytics
Learn how to set performance goals, and identify specific KPIs and targets to measure and meet them, using web analytics.
An introduction to accessibility
An overview of how to design and deliver accessible digital products and services in the federal government
Who’s your website manager?
The importance of HR and accountability to improving digital service delivery at federal agencies.
Digital governance at GSA
A peek into GSA’s internal processes for managing their websites and improving digital experience.
Measure Performance to Make Continuous Improvements
This week, we’re exploring what it means to measure performance, and we’re taking a look at how listening to customers is the best way to continuously improve websites and digital services.
Who’s on Your Digital Dream Team?
This week, we’re exploring what it means to establish effective governance, and looking at ways to clarify and fill the roles of all the players on your team.
Meet Your Federal Web Council
When something important needs to be coordinated across the federal web space, the Federal Web Council is the vehicle for getting it done.
Plain Language Web Writing Tips
Help your readers complete their tasks with these Plain Language writing tips.
Guidelines for Improving Digital Services
The Digital Services Advisory Group and the Federal Web Managers Council have developed the following guidelines to meet the 6.1 milestone of the Digital Government Strategy. These recommendations apply to all digital services, including Web, mobile, apps, APIs, and online forms. Guidelines Guideline 1: Digital Strategy Integrate your digital presence into your agency’s overall business, communications, and customer experience strategy Guideline 2: Governance,
Checklist of requirements for federal websites and digital services
Links to relevant laws, policies, and regulations for federal agencies.
Required web content and links
Various policies require you to have certain content—or provide links to content—from specific places on your website.
