Developing and evaluating content for manual accessibility and user experience (UX) tests
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2023
Blogs
Government teams are improving digital experiences every day. Gain insights from their stories, case studies, and innovations.
Annual Summit
2023 Government UX Summit
User experience (UX) experts across the federal government shared case studies and best practices during this virtual summit.
2023
How to choose the right metrics for your intranet
Explore key metrics to optimize your agency’s intranet to foster improved user engagement, experience, and overall satisfaction.
The four operating levels of 18F projects
At 18F, we partner with government agencies to help them deliver new or modernized digital services and help set them up for success after we conclude the project. To support these outcomes, we set up our work to track on four levels: Project management, Product development, Post-18F sustainability and Learning to the broader government community. — via 18F
FCC requires video conferencing platforms to be accessible and proposes platform integration with sign-language services
The Federal Communications Commission voted to require video conferencing platforms, like Zoom, Microsoft Teams, or Webex, to comply with the accessibility requirements under the Communications Act and agency rules that govern interoperable video conferencing services. — via Federal Communications Commission
Making the big move - Special report: Search in support of federal web modernization
For the past several years Search.gov has reported each year on the top public needs based on the search terms they used. This special report will take a different approach. It still offers a high level view of the public experience of seeking services and information from the government. But it also tells the story of change, and how these changes affect search and findability. — via Search.gov
Planning and implementing a search engine for a redesigned federal government website
In this blog, we walk you through our planning and implementation process for Search.gov. We share lessons learned, as well as resources we found useful. — via Office of Natural Resources Revenue
ConsumerFinance.gov
Strengthening information accessibility for consumers with limited English proficiency
Tune in to learn what the Consumer Financial Protection Bureau (CFPB) is doing to ensure financial products and services are accessible to all consumers, including those with limited English proficiency.
2023
Digital Autopen Playbook pinpoints how agencies can leverage technology for digital signatures
The Digital Autopen Playbook is a practical guide to help federal agencies create and use a digital autopen for Federal Register documents.
Personas: learn how to discover your audience, understand them, and pivot to address their needs
Advice from five federal experts on creating user personas.
Join us as we observe Global Accessibility Awareness Day and talk about the real-world experience of blind users on the web.
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2023
Why vote.gov supports multiple languages
According to a 2019 U.S. Census Bureau survey, nearly 68 million people in the U.S. speak a language other than English at home. To help make the voting process accessible to everyone who is eligible, vote.gov works with state election offices, federal agencies, and non-partisan organizations to create a national source of accurate voting information and clear registration instructions in multiple languages. — via USA.gov
A digital accessibility catalyst for your next policy refresh
Use GSA’s IT Accessibility Policy Framework to update digital accessibility language in your agency’s policies.
User Experience
Incorporating user experience practices into data-driven development of a biomedical software tool
Join the National Cancer Institute and a university-based researcher to discuss interpreting complex data.
2023
Judiciary Launches New Federal Ticket Processing Website
Individuals can now pay tickets for minor federal violations more easily, using a redesigned website for the Judiciary’s Central Violations Bureau. The website, officially launched in early May, leverages new technologies and best design practices to improve usability and accessibility across devices, including smart phones. — via Administrative Office of the U.S. Courts
The 18F design chapter
Designing technology-enabled public services requires deep expertise in how different elements of the experience come together (or don’t!). The 18F design chapter comprises four discipline-specific cohorts — service design, user experience (UX) design, product design, and content strategy — each of which has a primary focus, with corresponding tools, methods, and techniques. — via 18F
18F Checks in With the Dawson Project at the U.S. Tax Court
In December 2020, the United States Tax Court introduced DAWSON, a modern open-source case management system developed with assistance from an industry partner and 18F. DAWSON streamlined Court operations and changed the way the public interacts with the Court. — via 18F
Tune-in to learn more about what your feedback is doing for the U.S. Web Design System.
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2023
The art of storytelling in a hybrid world
Combined with technology and audience awareness, our increasingly digital, hybrid world can still leverage that in-person charm through the art of storytelling.
Introducing the new USA.gov
We’re excited to share that the new USA.gov and USAGov en Español are live. However, we’re not finished. See what we’ll be working on in the future. — via USA.gov
