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Guidance on building better digital services in government
Medicare Open Enrollment kicks off this Saturday, October 15 and runs through December 7. Join the Centers for Medicare & Medicaid Services (CMS) on social media to help spread the word! For suggested posts and shareable images, use their partner social media toolkit – available in both English and Spanish. Don’t forget to use the hashtag #MedicareOE to engage with the conversation online.
GSA has developed the Digital Lifecycle Program, with tools and guidance to help teams manage a compliant, customer-centric digital property from ideation through sunsetting.
Learn how GSA uses collaboration, empathy, and existing expertise to modernize their digital portfolio and improve customer experience.
The Biden-Harris Administration’s President’s Management Agenda Vision (PMA) lays the foundation for an effective, equitable, and accountable government that delivers results for all Americans through three main priority areas. Periodically Performance.gov shares stories that highlight real world examples of one of the three PMA priorities. Follow along as they discuss the current approach of the USAGov team and what’s on the horizon for the USAGov website. — via Performance.gov
Observed annually in October, NDEAM celebrates the contributions of America’s workers with disabilities past and present and showcases supportive, inclusive employment policies and practices. In recognition of the important role people with disabilities play in a diverse and inclusive American workforce, the theme for NDEAM 2022, Disability: Part of the Equity Equation. — via Department of Labor
For the last few years during Hispanic Heritage Month, USAGov en Español has partnered with federal agencies in a Twitter chat to let people know about official government information and services in Spanish. If you’re part of a government agency, we invite you to take part in this year’s chat on October 6, 2022 at 1 PM ET. — via USA.gov
Panelists shared their experiences, lessons learned, and best practices for what works in federal government agencies that have robust programs reaching a diverse American public.
Over the last year, there has been a constant stream of activity at the .gov registry, but most of it hasn’t been on display. This post highlights some of the work to make .gov the most boringly secure, conventionally unconventional domain for governments. — via DotGov Registry
U.S. Digital Corps Fellows share their public service journeys from military service to public interest tech.
Helping People Discover Benefits With the New BEARS Locator—Back in March, we shared about the work we were doing to develop BEARS, the Benefits Eligibility Awareness Resource Service. USAGov’s new online locator tool, available in English on USA.gov and in Spanish on USAGov en Español, helps people find government benefits and services geared to major life events. It officially launched in early August, and we wanted to give you an update. — via USA.gov
GSA Celebrates the 10th Anniversary of the Presidential Innovation Fellows (PIF) Program—Since 2012, over 200 Presidential Innovation Fellows have supported initiatives at more than 50 agencies, providing expert advice in specialized disciplines such as artificial intelligence, data strategy, product management, human-centered design, software development, and digital strategy. These efforts have enhanced agencies’ abilities to provide the best customer experience for their stakeholders and the public. The PIF program plans to celebrate the anniversary over the next year with activities to highlight the program’s impact and community since it launched. — via General Services Administration
Measuring and Justifying the Government Experience—Private sector organizations use revenue as the primary measurement to justify improving experiences. Many government services don’t have revenue as a lever, so how can we justify work to improve experience? The Office of Natural Resources Revenue (ONRR) leveraged a few metrics on their team that fall into three categories: laws and regulations, improving the experience for users, and saving time for employees. — via Office of Natural Resources Revenue
FedRAMP Launches OSCAL Developer Data Bites Series&mndash;FedRAMP is excited to launch an Open Security Controls Assessment Language (OSCAL) Developer Data Bites series! It will cover a variety of technical topics regarding users’ utilization of OSCAL for FedRAMP, FedRAMP automation updates or changes, and open forum conversations with subject matter experts. The first OSCAL Developers Data Bites session will be held on Thursday, September 1, at 12:00 pm, EDT. The series will continue on a bi-weekly basis. — via FedRAMP
The DOD released a policy that for the first time spells out, from the highest levels of the defense community, how DOD military and civilian personnel should use official social media accounts to best advance the mission of the U.S. military and further instill trust in the credibility of the DOD.
Modernize Your Identity Management Process Through ILM—GSA’s Office of Government-wide Policy is pleased to announce the Identity Lifecycle Management (ILM) Playbook, designed for identity program managers, and enterprise and application architects interested in modernizing their identity management process for federal employees. This practical guide helps federal agencies understand how to shift their focus from managing employee access based on credentials to managing the lifecycle of identities as outlined in section III of OMB Memo 19-17. This will help agencies achieve an enterprise Identity, Credential, and Access Management (ICAM) system that is agile enough to support technology modernization and aligns with the Federal Identity, Credential, and Access Management (FICAM) architecture. — via General Services Administration
Digital.gov
An official website of the U.S. General Services Administration
