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Guidance on building better digital services in government
Strong product and project management steer federal agencies to successful service delivery.
Effective product and project management practices are cornerstones of success for federal agencies. They streamline resource allocation, mitigate risk, and ensure impactful delivery of essential digital services.
Explore training for acquisition program and project management professionals.
Find guidance for attracting, hiring, and retaining project managers.
Establish accountability in federal website management.
Understand the 18F approach to the fundamentals of Agile.
Access current and past progress for improving federal government performance and accountability to the American public.
Learn about the life cycle of content, how content comes across to the user, and how to develop a content management strategy.
Creating quality digital content is not a one-time endeavor. Explore these approaches to managing and improving excellent digital content over time.
Explore hiring strategies, how to leverage contractors, and creative approaches for building your digital team.
The Life Experience teams contain lessons for establishing a culture of customer experience in government, shifting to a focus on organizational practices.
To increase transparency, the Login.gov team publishes a program roadmap that lays out their upcoming initiatives.
Learn how to implement 21st Century IDEA to design and deliver better websites and digital services.
The federal website standards help agencies provide high-quality, consistent digital experiences for everyone.
A deeper look at accessibility: what to do, how to do it, and why it matters.
Links to relevant laws, policies, and regulations for federal agencies.
The Digital Experience (DX) Council plays a critical role in coordinating governmentwide efforts and assisting agencies in delivering digital experiences that meet the public’s needs and expectations.
Learn how to implement the Program Management Improvement Accountability Act to deliver better websites and digital services.
A case study using Digital.gov as an example of how to assess, report, and take action using web analytics as part of an analytics strategy.
Performance.gov provides the public, agencies, members of Congress, academics, and the media a view into the progress underway to improve federal government performance and accountability to the American public.
Understand how to buy, build, and deliver modern digital services while staying on the correct side of compliance with the TechFAR Hub.
If you’re moving to .gov from another top-level domain, like .com, .org, or .us, here are some best practices to help you plan that transition.
This handbook aims to give CIOs important information needed to be a technology leader at their respective agency.
The Federal Field Guide to De-risk Government Technology offers guidance to federal agencies on how to structure software development teams, write contracts, and oversee agile software activities to reduce risks and improve outcomes for end-users.
Harnessing Technology to Support Mission Continuity
18F’s Alan Atlas and Alan Brouilette cover the fundamentals of Agile.
18F’s Alan Atlas and Alan Brouilette cover the fundamentals of Agile.
Following these principles will help you make your site more usable and user-friendly.
A design system for the federal government that makes it easier to build accessible, mobile-friendly government websites for the American public.
A design system for the federal government that makes it easier to build accessible, mobile-friendly government websites for the American public.
Best practices on doing product management well
A collection of tools that describe how teams can put human-centered design into practice.
Resources to help your agency comply with the Connected Government Act.
Managing Information as a Strategic Resource
Low-cost, low-lift actions that any federal employee can take to improve customer experience.
95 posts
Learn about the life cycle of content, how content comes across to the user, and how to develop a content management strategy.
Creating quality digital content is not a one-time endeavor. Explore these approaches to managing and improving excellent digital content over time.
Explore hiring strategies, how to leverage contractors, and creative approaches for building your digital team.
The Life Experience teams contain lessons for establishing a culture of customer experience in government, shifting to a focus on organizational practices.
To increase transparency, the Login.gov team publishes a program roadmap that lays out their upcoming initiatives.
The Office of Natural Resources Revenue’s Open Data, Design, and Development (ODD) team is taking on management of a fourth website, despite being short-staffed. As a result, they have revisited and reprioritized their yearly goals. To do so, they utilized a prioritization matrix, developed a structured impact assessment, and laid out a transition plan. Their process ensured realistic workload adjustments, improved team morale, and highlighted the importance of practical goal-setting, especially when teams are short-staffed. — via Office of Natural Resources Revenue
To help agencies evaluate the accessibility of their digital products, GSA is making it easier to create Accessibility Conformance Reports through its new OpenACR Editor.
How well do 18F software development practices work? The 18F team reflected on a recent project for the Cybersecurity and Infrastructure Security Agency (CISA) .gov registry to gauge the effectiveness of six recommendations aligned with what they actually did. — via 18F
We’re celebrating all the ways we continue to realize our founding vision: bringing technologists into government, launching shared digital services, and helping partner agencies build user-centered technology. — via 18F
This blog post dives into the details of building a dynamic content database and audit for onrr.gov. Learn how effective subject matter expert (SME) coordination, strategic content planning, and application of visualization tools contribute to enhancing content governance and user experience on a federal website. — via Office of Natural Resources Revenue
GSA’s Technology Transformation Services (TTS) celebrated major milestones and met growing demand for its services in 2023. This wrap-up summaries key successes in five areas: improving customer experience, modernizing federal technology, innovating for the future, focus on equity and accessibility, and building the technology workforce of tomorrow. — via General Services Administration
Understand how to use natural language processing and advanced analytics to gain insights on high-impact service performance and survey design.
A GSA SmartPay product owner shares her experience designing user-centered, accessible content for multiple audiences.
A GSA SmartPay product owner shares his experiences as a first-time product owner in a government agile development project.
The GSA SmartPay program, the largest government charge card and commercial payment solutions program in the world, celebrated their 25th anniversary by launching three new websites with a user-centered, agile approach.
Discover the keys to intranet success by harmonizing objectives, metrics, benchmarks, and targets. Elevate your organization’s intranet to new heights!
Digital.gov
An official website of the U.S. General Services Administration
