Listen to Customers by Asking the Right Questions
This week, we’re exploring what it means to listen, and we’re taking a look at ways to use feedback to drive continuous improvement.
Blogs
Government teams are improving digital experiences every day. Gain insights from their stories, case studies, and innovations.
Join U.S. Web Design System Product Lead, Dan Williams, as we talk about the design system and answer your questions.
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2020
10x Announces 25 Projects to Start Phase One
10x, the federal venture studio, has approved 25 new projects for Phase One funding.
We’ll discuss how plain language intersects with 508 compliance requirements to make federal electronic documents and information technology accessible to people with disabilities.
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2020
We’ll show you how easy it can be to wrangle data and engage in technical discussions surrounding data, artificial intelligence, machine-learning models.
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2020
18F Is Here to Help During Critical Times
Government agencies are seeing their systems and staff stretched to the max as they do their best to serve the public. 18F is a team of government employees with expertise in modern digital tools and practices, and we’re here to help. — via 18F
Spring Cleaning Tips for Web Content
This week, we’re providing a few tips for tidying up redundant, outdated, and trivial content.
Cloud.gov
Intro to Cloud Foundry on Cloud.gov
In this workshop, we demonstrate the basics of using the Cloud.gov platform as a developer.
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2020
DAP Learning Series
Justifying the Web Analyst’s Role in Your Organization
In this workshop, we’ll address how to think about justifying an analyst role on your team, and talk about the role’s many hats, as well as making the business case to your leadership team.
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2020
We will provide guidance on how to manage the process of procuring AI products, services, and technologies, including considerations, pitfalls, and lessons learned.
2020
Press or Say 1: USAGov Expands Its Use of Interactive Voice Response
In 2019, USA.gov received nearly half a million calls! Read about how they expanded their use of interactive voice response to better serve citizens and maximize their resources. — via USA.gov
Join us as we meet with Land Information New Zealand (LINZ) who is utilizing an agile approach to assist in further updating their topographical information and data.
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2020
Continuous Learning for Product Managers
As product managers, we never stop learning because products never stop evolving and changing. You need to quickly get up to speed on a product’s technical implementation, design, user research, and business needs. — via 18F
Watch this special presentation featuring 18f Content Strategist, Ryan Johnson, where he discusses how you can effectively write accessible web content.
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2020
Watch U.S. Web Design System Product Lead, Dan Williams, as he talks about the design system and answers participant questions.
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2020
Updates on 21st Century IDEA: Key Insights & Lessons Learned
We spoke to Ammie Farraj Feijoo, GSA’s 21st Century IDEA implementation lead, to get the rundown on what’s been accomplished and what’s on deck for 2020.
Learning Culture: 10 Personalized Employee Experiences
Employee experience solutions begin with exploring small changes with how we experience work on an everyday cadence.
In this meeting, we’ll talk about readability audits and formulas and how they work—and don’t work—to improve web content and the users’ experience.
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2020
Learn how NASA’s workforce contributes inspiring ideas as part of internal idea competitions facilitated NASA@WORK program.
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2020
Robotic Process Automation
RPA Community of Practice: March All-Hands Meeting
Join the RPA Community of Practice online to discuss the next steps in accelerating the adoption of robotic process automation in the federal environment.
2020
