New Approach to Interactive Voice Response
One powerful tool in the USAGov toolbelt is our interactive voice response (IVR) system in both English and Spanish through the USAGov Contact Center. — via USA.gov
Blogs
Government teams are improving digital experiences every day. Gain insights from their stories, case studies, and innovations.
Making .gov More Secure by Default
Making .gov More Secure by Default — The DotGov Program announces its intent to preload the .gov top-level domain in order to protect .gov site visitors. — via DotGov Registry
The June 2020 USWDS monthly focused on the design system and design modernization with guest speakers from 18F. Dan Williams, USWDS product lead, led the call and facilitated a live question and answer session with event attendees.
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2020
How the Census Bureau provided language assistance in 59 non-English languages for the 2020 Census.
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2020
Participants will have the opportunity to virtually interact with top Federal CIOs, and discuss career development, leadership, and best practices on developing a professional network.
2020
Building, deploying, and hosting fast, secure, and compliant federal web sites and applications with Federalist.
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2020
Build Sites to Address the Entire User Journey
This week, we’re exploring what it means to understand the user experience, and we’re taking a look at ways to use journey mapping to find opportunities for improving products and services.
Multilingual
How USAGov en Español Uses Quantitative and Qualitative Data to Meet the Needs of Its Audience
In this workshop, we will show how USAGov en Español collects and analyzes data from across several social media channels and the USAGov Contact Center to design and improve content and outreach strategies.
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2020
The importance of surrounding yourself with those with similar technical skills, finding your niche, and designing a professional network. The concept of a professional network might be intimidating, why not start with those with similar interests and skills to create a core network. A core network prioritizes those with similar technical skills to build a strong foundation. You can expect to come away with a) the why of designing a core network, b) ways to identify people with similar skills, and c) steps you can take to design a strategic professional network.
2020
Federal Crowdsourcing
Federal Crowdsourcing Webinar Series, Episode 11: Mobile Testing Program Makes Content More Accessible
Agencies optimize mobile experiences with help from federal testers.
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2020
Making Critical Government Information More Resilient
Making Critical Government Information More Resilient—A roundup of steps that federal agencies, and other government entities, can take right now to improve the resilience of their websites and serve information more efficiently to the people that need it. — via 18F
Who’s on Your Digital Dream Team?
This week, we’re exploring what it means to establish effective governance, and looking at ways to clarify and fill the roles of all the players on your team.
The May 2020 USWDS monthly call revisited the design system’s card and forms components. Speakers also paid special attention to data visualization.
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2020
Tapping Into SEO: How Government Websites Can Improve Content Reach
Implementing a few easy steps for research and search engine optimization can help boost your content and get it in front of the right audience.
Cloud.gov
Procuring cloud services in government
In this workshop, we will guide agencies through the streamlined Technology Transformation Services cloud acquisition process at the U.S. General Services Administration.
2020
Lessons learned in the areas of people, processes, and tools from early efforts in the Air Force’s journey to a multi-cloud environment.
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2020
Learn about the skills and needs of American readers, how we are failing our audiences, and ways to do better.
2020
Promote Continuity to Better Support Customer Journeys
This week, we’re exploring what it means to promote continuity, and we’re taking a look at ways to use service design to deliver a great experience.
See how the U.S. Food and Drug Administration crowdsources to identify potential health risks.
2020
What’s new in USWDS 2.7.0
Release Notes: What’s new in USWDS 2.7.0—Read more about these components on our website, but we’re excited to start releasing the first of a number of new design system components planned for 2020! — via U.S. Web Design System
