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Guidance on building better digital services in government
Improving Acquisition Governmentwide: IT and Professional Services—We are excited to share some updates about how our portfolios are collaborating to improve governmentwide services acquisition. This year we are taking our partnership a step further through a new focus area called the Services Marketplace. Information Technology Category (ITC) and Professional Services and Human Capital Categories (PSHC) are working together to align how we roll out new contracts and tools to support buyers and suppliers of services. See what’s new, what we’re working on, and our three primary goals. — via General Services Administration
The 2021 State of Federal Robotic Process Automation (RPA) Report describes the growth and maturity of federal RPA programs to convey agency progress in digital transformation and automation.
In this panel discussion, experts from different agencies shared how they’ve used social media to reach Hispanic audiences during emergencies and the COVID-19 pandemic.
What is the past, present, and future of public sector customer experience practice? The Customer Experience Symposium series gathers practitioners to map our way.
Next Steps for Section 508 Compliance at the Office of Natural Resources Revenue: Stakeholder Interview Findings—Accessibility is the foundation for inclusion, diversity, and equity within the federal government. The main way the government establishes accessibility requirements for information and communication technology is through Section 508 of the Rehabilitation Act. Our team recently documented the steps we took to ensure all documents on onrr.gov are Section 508 compliant. This daunting task is now complete! Read interview findings and discover the next steps used to ensure ONRR continues to be at the forefront of Section 508 compliance. — via Office of Natural Resources Revenue
Learn more about the User Experience Summit submission process, and submit your presentations for consideration!
New Improvements to Regulations.gov Boost Transparency and Engagement—Almost a year ago, GSA launched a new version of Regulations.gov. While the new version came with significant improvements, customers requested the return of a few popular features from the previous version. We are happy to announce progress on the highest priority requests—improved public access to posted comments, and docket subscriptions—and new features that are coming soon. — via General Services Administration
Happenings, milestones, and data points from the past year.
Learn how we used GitHub to conduct a card sort and tree testing to improve the information architecture for onrr.gov.
The U.S. Environmental Protection Agency’s Office of Research and Development recently published an interactive StoryMap on community & citizen science highlighting the importance of citizen science and how EPA supports these efforts. The StoryMap serves as the Agency’s first-ever collection of EPA-led and EPA-funded citizen science activities organized by topic. Explore the map to learn about impactful citizen science work happening across the U.S. and how to get involved.
A summary of Cynthia Baur’s keynote at the 2021 Plain Language Summit.
An overview of the presentation by Danielle Nagele of NOAA at the 2021 Plain Language Summit. Learn how she and her team used feedback to decrease confusion and increase impact.
Learn how Joanne Short of the United States Postal Service (USPS) opened professional doors by going beyond her job description in her Plain Language Summit session, The Part-Timer.
Executive Order 14058, released today, reinforces the second priority of the President’s Management Agenda—centered around improving customer services through technology—and demonstrates the Biden-Harris Administration’s commitment to reducing customer burden, addressing inequities, and streamlining processes. — via The White House
GSA’s New Multi-Cloud & Hybrid Cloud Guide Helps Agencies Make Better Decisions About Cloud Architecture—Agencies need informed strategies to understand, anticipate, rationalize, and optimize major cloud architecture decisions. To facilitate the decision process, the GSA Data Center and Cloud Optimization Initiative Program Management Office (DCCOI PMO) is pleased to announce the release of the Multi-Cloud and Hybrid Cloud Guide, developed in collaboration with the Cloud and Infrastructure Community of Practice (C&I CoP). This guide is another example of GSA’s commitment to creating simple, user-friendly information and resources to help federal agencies use technology to meet their missions in an effective and efficient way. — via General Services Administration
Digital.gov
An official website of the U.S. General Services Administration
