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Guidance on building better digital services in government
User experience involves every interaction a user has with an agency.
142 posts
We spoke to Ammie Farraj Feijoo, GSA’s 21st Century IDEA implementation lead, to get the rundown on what’s been accomplished and what’s on deck for 2020.
We’re looking for speakers to share their experiences as UX practitioners in government.
There is a growing number of uses for user experience (UX) design, as well as a growing alphabet of UX-related careers; this series will offer some insight into the field by speaking with UX experts in government.
If you want to make worthwhile investments in the way you interact with customers, think UX. Here are some ways to communicate user experience to key stakeholders and gain support for UX improvement projects.
The team at Office of Natural Resources Revenue wrote about how they use journey mapping to help teams look at their agency’s processes in a more comprehensive way. — via Office of Natural Resources Revenue
Today’s update introduces a powerful toolkit of new features to help make creating useful, consistent digital services faster, simpler, and more fun.
Journey maps are a visual representation of a customer’s end to end journey with your product or service. They are a powerful tool for exploring key interactions and experiences with your organization, programs, and/or services. Journey maps describe a customer’s entire journey, even the parts that occur before and after contact with your organization. They
Digital.gov
An official website of the U.S. General Services Administration
