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Guidance on building better digital services in government
Step-by-step guidance on how to conduct discovery research
Research planning
How to go about scheduling and planning your research
Make a plan, but be flexible
Start building out the details for each day of your research. Though the schedule will definitely change as peoples’ availability and desire to participate in the project changes, you should be approaching your first interviews.
Constant clear communication between the Project Lead, Recruiter, and Logistics Coordinator is required at this stage. Don’t let the seeming rush of changes throw you off; this is a normal part of trying to pull together many people with different schedules. As you build the schedule, allow for no more than two interviews per team per day. Thinking on your feet and engaging with people is exhausting; your teams will need recovery time between interviews, especially if traveling.
If you have been using a handwritten calendar, it’s time to move to a common, shared calendar that is easily updated, such as on a white board in the office, and/or a shared digital calendar. With changes likely happening each day, and travel days approaching, everyone on the team needs to have immediate notifications on shifts in schedule and interview subjects.
Try it out
Create an interview/conversation guide with a list of keywords or themes you want to cover with each participant. This does not need to be formal, but all researchers should use it so as to create continuity across the interviews.
Research planning checklist
Use the research checklist to guide you as you move through last minute plans before research begins. Your ambition will probably be to fill every moment with research so you can move fast as a team. Resist that ambition.
If you push your team to exhaustion now, you won’t make it through the research phase with the rigor your participants and leadership expect and deserve. If a potential interviewee needs a time that it is simply impossible for your team to accommodate, don’t tell them no or promise the impossible; ask for another time, or be willing to simply drop the interview and come back to it.
