Learn how to get the right team in place to help you create a trusted, seamless online experience for all your customers.
2022
Ruxi Giura
Federal Communications Commission
Latest content by Ruxi Giura
Digital Meets Culture: Getting Your Culture in Line With Your Digital Strategy
Learn how digital service teams in government navigate through the currents of organizational culture and implement change at their agencies.
Join Digital.gov’s Web Managers Community as they host a discussion with panelists from the Lab at OPM, National Institutes of Health, Navy Bureau of Medicine and Surgery, and Presidential Innovation Fellows. The panel will discuss how to align culture and digital strategy to build better digital services.
2021
Using Chatbots To Improve Customer Experience
Three federal teams showcase their success using chatbots to improve customer satisfaction, increase availability, and empower their users to accomplish tasks faster.
